Alliance Française School Policies
I. SCHOOL POLICIES: GROUP CLASSES
A. PLACEMENT TESTS
Placement tests are strongly suggested for all prospective students (both adult and children) who have any previous background with French, such as:
- Previous instruction at any institution;
- Previous instruction with the Alliance Française de Portland if it has been more than a year since the student’s last class.
Registrations are accepted in the order received until the class is full. The average group class size is 5-8; maximum size is 10-12.
C. WAITING LIST
If a class is full, a student can request to be placed on the waiting list. You will be contacted by email and by phone as soon as there is an opening in the original class due to a withdrawal, or when the number of students requires that an additional class be opened.
A current Alliance Française membership is required for enrollment in any Alliance class, workshop, or immersion. The basic membership fee is valid for 12 months and carries these benefits: eligibility to register for classes; discounts at selected retailers and restaurants; borrowing privileges from the School’s lending library of books and audio/video materials; and members rates for social and cultural events. Membership fees are not refundable.
Books are required for most classes. Books are not mailed. They will be distributed on the first day of the session or can be picked up beforehand at our office, 1425 SW 20th Avenue, Suite 105. Tuition costs do not include textbooks, workbooks, materials, or other books required for core and thematic classes. No book can be returned once picked up by students. The Alliance does not provide photocopies of required books.
Payment must be made in full at time of registration, by credit card (VISA/MC/AMEX), check*, or cash. This includes payment for the membership. Books or materials can be bought on the first day of class. *A $25 surcharge will be levied on all checks returned to the Alliance for insufficient funds.
FlexPay Option: A student will pay half of the tuition ($155) to register for the class (plus applicable books and membership fees) and then pay the balance at mid-term (week 5 of the 10-week session.) FlexPay may only be used for 10-week group classes. Discounts do not apply to FlexPay registrations.
G. DISCOUNTS FOR GROUP CLASSES
The Alliance offers two discounts for students in regular term, 10-week classes:
- A 10% Early Bird discount to tuition for 10-week classes is available when paying in full by the published Early Bird deadline. Check the Alliance website for the upcoming deadline for each term.
- Seniors (65 and older) are eligible for a 15% discount when paying in full for 10-week classes.
Only one special discount (Early Bird or Senior) may be applied to a group class registration.
Discounts do not apply to Private Tutoring, Workshops, or Immersions. Discounts apply only to course fees and not to books or membership fees. Discounts will be taken at the time of registration.
H. MISSED CLASSES / MAKE UP CLASSES
Missed classes are not refunded or pro-rated. However, students are encouraged to utilize complimentary makeup options. Please notify the office of your plan to sit in on a different class for a makeup so that the staff may alert the teacher. Note that makeups must take place prior to the next regularly scheduled group class.
Students in Saisons 101-105 classes may attend another session of the same class on a different day and time the same week as a makeup. All classes follow the same syllabus and so will cover the same material. If attending another class is not possible, 100-level students may schedule one private (one-on-one) 30-minute makeup session per term through the office. Additional one-on-one makeups will be billed at $38 per 45-minute session. Students who cancel or miss their scheduled complimentary one-on-one makeup will forfeit the makeup lesson. Makeups cannot be re-scheduled.
Students of Edito classes or thematic classes may attend any other class at the same or similar CECR level as a makeup (for example, another Edito class or another themed class of a similar level) during the same week.
The Alliance Française de Portland finalizes class schedules based on enrollments at the start of the term. The Alliance reserves the right to cancel or reschedule a class that does not meet the minimum enrollment standard (four students) for opening a class. If the quota is not met, the Alliance will use its discretion whether to open or cancel the class or to offer alternatives. Enrolled students will be notified by email and/or by phone.
L. WITHDRAWAL, REFUNDS & CREDITS FOR GROUP CLASSES
For all Group Classes (including Standard Term, Immersions, and Workshops):
- All cancellations must be received in writing in the form of an email or letter (with a postmark establishing the date of the request). Please state the course name and the reason for the cancellation. Withdrawals or refunds cannot be made by telephone. Please note that the absence from class does not constitute notice of withdrawal. A student has the option of a refund OR a credit OR of making a tax-deductible donation to the Alliance.
- Refunds & credits will be processed within 10 days according to the following policies:
- Withdrawals received prior to the start date of the course: Students will be refunded full tuition, minus a 4% credit card fee if paid by card. Refunds will be processed to the credit card used for payment or issued in the form of a check if payment was made by cash or check.
- Alternatively, the student can opt to apply a credit of 100% of the payment toward a future class. The credit must be used within one year from the date of issue.
- If a student withdraws before the second class has been held, the student may choose a 70% cash refund or a 90% credit. If a student withdraws after the second class but before the third class is held, the student may choose a 50% cash refund or an 80% credit toward a future class.
- Cash refunds will not be made for withdrawals after the first three class sessions, regardless of how many classes were attended by the student. Class credits may be issued for withdrawals prior to mid-term (week 5). (Classes held before the withdrawal notice has been submitted will be deducted from the total class credit.)
- Credits are given according to the following policies:
- Credits cannot be issued after mid-term (if 1/2 or more of session-hours have been completed.)
- Credits are valid for a period not exceeding one year from the date of the credit.
- Credits cannot be converted to refunds at a later date.
- Credits will be processed based on the number of remaining hours in the course, once the Alliance receives written notice of the student’s intent to withdraw.
- Credits will not be granted for missed classes.
- Students are not entitled to a credit for a course where a previous credit was used as full or partial payment of tuition fees.
- Books are non-refundable once they have been picked up by the student.
K. REPETITION OF THE COURSE
In case the student does not have the level to go to following course, the Alliance reserves the right to request that the student repeats the course.
L. INCLEMENT WEATHER
The Alliance Française de Portland follows the Portland public school system closures during inclement weather. Check the Alliance website for weather-related updates. Please note that if the Alliance is open, we follow our regular business hours, and classes take place at their regularly scheduled times unless otherwise indicated. Class cancellations and make-up classes are announced and scheduled by email.
M. AGE REQUIREMENT
Adult classes are for age 18 and up. Please contact us if you are student under 18 matriculated in a community college or university.
II. SCHOOL POLICIES: CLASSES FOR CHILDREN
When their child is under the age of 6, we ask parents/legal guardians/nannies to attend the classes. This is for security reasons, but also because the adult in the child’s life is part of the learning process.
For ages 6 to 14: children cannot be dropped off or left unattended once the class is over. Parents need to accompany their children to class and pick them up on time.
MEMBERSHIP FOR CHILDREN
All students are required to be members of the Alliance Française de Portland to enroll in classes. Student memberships are available at $20 a year. Tuition costs do not include membership.
The Alliance recommends that parents enrolling more than one child in classes take a Family Membership: the last and first names of the students and their age must be added to the membership so the teacher has the right information for roll call. Parents enrolling only one child can elect to buy an individual or student membership for the child. Parents need to fill in their name and contact information as well as that of their child in the membership.
We ask that parents inform their teacher if their child has to miss classes for any reason. Students may attend a different section of a course at the same level as their own to make up a class (if such class is available), but they need to notify the office in advance. Class fees will not be pro-rated.
III. SCHOOL POLICIES: PRIVATE CLASSES
Tuition and other fees must be made in full at the time of registration. Minimum purchase of 5 lesson hours is required.
Private course tuition is non-refundable.
Private classes expire 12 months after date of purchase.
B. PRIVATE CLASS SCHEDULING CHANGES
Students in private lessons must notify their teacher and the Alliance office of any change to the scheduled session by phone or email by 5 PM the day before. After the 5 PM deadline, there will be a penalty deduction of half the regular lesson time (e.g. 30 minutes for a 1-hour lesson).
C. INCLEMENT WEATHER
Private classes follow the Portland Public School System closures, or by arrangement with your teacher.